Introduction

At Swapify Tech Inc., doing business as Swapify (Swapify, we, us, or our), we take your privacy seriously. We are dedicated to protecting the privacy of all individuals who use our services, which include robust business management tools for CRM, ERP, and lead generation functionalities. This Privacy Policy outlines how we collect, use, share, and safeguard your personal data when you engage with our services, whether by visiting our website, creating an account, or using our software platform.

Please carefully review this Privacy Policy to understand our practices regarding your personal information. If you do not agree with our policies and practices, you should refrain from using our services. By accessing or using our platform, you consent to this Privacy Policy.

Who we are?

We are Swapify, a leading technology-driven CRM platform designed to empower businesses by streamlining client management and enhancing lead capture. Our innovative solutions provide seamless tools for organizing contacts, tracking interactions, and maximizing efficiency, allowing our clients to focus on growth and engagement. At Swapify, we are committed to helping businesses transform their customer relationship management, drive meaningful connections, and unlock new opportunities for success.

Trademark Protected

We are Swapify, a leading technology-driven CRM platform under our registered trademarks, including Ayana CRM™ , Swap Tech™ , and Swapify Tech™ . Our innovative solutions enable businesses to seamlessly manage client relationships, capture valuable leads, and optimize operational efficiency. By leveraging cutting-edge technology, we help our clients grow, engage, and achieve new levels of success.

Trademark Notice: Swapify™ , Ayana CRM™ , Swap Tech™ , and Swapify Tech™ are all registered trademarks of our company. These trademarks represent our commitment to delivering exceptional CRM technology and are protected by law to ensure the unique identity and quality associated with our brand. Unauthorized use or reproduction of our trademarks is strictly prohibited.

Information Provided by You

When you register for an account on our platform, we collect personal information such as your full name, business name, email address, phone number, and any payment details required to process subscriptions or transactions.

Additionally, as a part of our CRM and ERP services, we collect business-related data, which may include your client details, project descriptions, communication records, and any data you choose to store or manage within our system. Furthermore, our email-to-lead feature captures and processes data about leads, including their names, email addresses, business interests, and preferences, to facilitate effective client relationship management and business development.

Automatically Collected Information

Our system automatically collects certain information when you interact with our services. This includes data related to your device and browsing habits, such as your IP address, browser type, operating system, referring URLs, and details about your activities on our platform. We use cookies and similar tracking technologies to monitor usage patterns and improve our service performance.

These technologies help us understand how you use our site, remember your preferences, and provide a seamless experience. Additionally, we collect information about the hardware and software you use to access our services, including unique device identifiers and network information.

Information from Third Parties

We may receive information about you from third-party services that you connect to our platform. For example, if you integrate external CRM tools, data analytics services, or other business applications, these services may share specific data with us to enable a streamlined user experience. We may also receive marketing and demographic data from partners, such as Google Analytics or social media platforms, which assist us in understanding our user base and optimizing our marketing efforts.

How We Use Your Information

We use the information we collect for various purposes, all aimed at enhancing our service delivery and ensuring the security of our platform. Primarily, your data allows us to manage and authenticate user accounts, personalize your experience, and provide the core features of our CRM and ERP tools. By analyzing your business information, we tailor our service offerings and recommendations to better fit your needs.

Your personal information is also essential for us to communicate with you effectively. We send account-related updates, notifications about new features, or promotional messages if you have opted into our marketing communications. Additionally, we use your contact details to provide customer support, respond to inquiries, and solve any issues you might encounter while using our services.

Furthermore, we analyze usage data and other technical information to improve our platform's functionality and ensure its security. We implement fraud detection and security measures to protect against unauthorized access or malicious activity. We may also use aggregated, anonymized data to gain insights into usage trends and measure the effectiveness of our marketing strategies.

How We Share Your Information

We share your information only in ways described in this Privacy Policy. We may disclose your data to our trusted service providers who assist us in operating our business. These partners include cloud storage providers, payment processors, data analytics companies, and marketing service providers. We ensure that all third-party partners uphold strict confidentiality agreements and only use your information for specified purposes.

In specific circumstances, we may share information if required by law or if we believe in good faith that such action is necessary to comply with legal obligations, protect the rights of our company, our customers, or the public, or to enforce our terms and policies. In the event of a business transaction, such as a merger or acquisition, your data may be transferred as part of the assets involved.

Our platform may contain links to external websites or integrations with third-party tools. Please note that we are not responsible for the privacy practices of these external entities, and we encourage you to review their privacy policies.

Data Security & Protection

We implement advanced security measures to protect your data from unauthorized access, alteration, or destruction. These measures include encryption, secure socket layer (SSL) technology for transmitting data, regular security audits, and network firewalls. While we strive to use commercially acceptable means to protect your data, no electronic storage or transmission over the internet is completely secure. Thus, we cannot guarantee absolute security, and you use our services at your own risk.

Children Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that we have inadvertently gathered information from a minor, we will take steps to delete it promptly. Parents or guardians who believe that we might have collected data from a child can contact us directly.

Your Privacy Rights and Choices

Depending on your location, you may have specific rights regarding your personal information. Under GDPR, EEA residents have the right to access, rectify, or delete their data, restrict or object to data processing, and request data portability. You can also withdraw your consent for data processing at any time. To exercise any of these rights, please contact us.

Changes to This Privacy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any significant updates will be communicated via our website or directly to your registered email. The latest version will always be available on our website. We encourage you to review this policy periodically to stay informed of how we are protecting your information.